Requirements gathering is where a banking system implementation builds its foundation or takes on debt that surfaces months later as missing features and broken workflows. This article covers the SMEs, the four approaches to elicitation, and the traceability that carries requirements to go-live.

A digital banking migration looks like a vendor project until month four, when integration, requirements, and the website turn out to be your team's job. Here is where the ownership gaps actually stall these programs, and how to close them before they hit the critical path.